April 25, 2022

Transcript: “Conduct of the Annual Meeting”

We’ve posted the transcript for our recent webcast for members, “Conduct of the Annual Meeting.”

Ben Backberg from General Mills, Dorothy Flynn from Broadridge, Carl Hagberg from The Shareholder Service Optimizer, Mary Catherine Malley from Juniper Networks and Vernicka Shaw from Capital One discussed the latest developments to consider for annual meetings. The panel shared many interesting insights during the webcast, including this point from Carl Hagberg about reaching Gen Z shareholders:

Hagberg: This is a good time to introduce another important change we’re facing: Gen Z. This generation is on the receiving end of the biggest transfer of wealth in history. The baby boomers and their children now are passing enormous amounts of wealth onto Gen Z, who seem to march to a different drummer than the old-time moms and pops, aunts and uncles, and good citizens and clients who were much more unpredictable. The surveys show that Gen-Z investors are much more engaged in voting issues than their elders.

They are technology wizards, and they mark you down if your technology is poor; they’ll name and shame you, saying, “What’s wrong with you?” They have no patience for things that don’t load well on the web or don’t enable them to operate or do all their business on the web.

We’re seeing a different generation of people, and they’re experts at social media. If they’re not happy, before you know it over a million people are tweeting about what went wrong. It’s a good reminder that we need to keep our technology as close to the cutting edge as we can, because we’re dealing with a new world in many ways.

If you are not a member of, email to sign up today and get access to the full transcript – or sign up online.

– Dave Lynn